At KASE, we are committed to delivering your photography gear quickly and safely—no matter where you are in the world.
Shipping Addresses
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Primary US Warehouse:
6509 Kimball Avenue, Chino, California 91708, US -
Additional Fulfillment: Some products may be shipped from China.
Estimated Delivery Time:
US warehouse stock: 5–7 business days
China warehouse stock: 5–15 business days
Order Confirmation
Once your order is placed, you’ll receive a confirmation email with your order details, shipping address, and tracking number.
Please double-check all information (name, address, phone number, etc.).
If you notice any mistakes, contact us immediately before your order ships.
Processing & Shipping Time
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Processing Time: Orders are usually processed and shipped within 1–2 business days (excluding weekends and holidays).
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Shipping Carriers: DHL, UPS, USPS, SF Express, EMS.
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Shipping Regions: Worldwide.
Shipping Fees
| Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Over $35 | Free | US warehouse stock: 5–7 business days China warehouse stock: 5–15 business days |
| Under $35 | $14.99 | US warehouse stock: 5–7 business days China warehouse stock: 5–15 business days |
Note: Delivery times may vary depending on destination country, customs clearance, and local postal efficiency.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number and carrier link.
Please allow up to 24 hours for tracking information to become active.
Shipping Address Changes
Contact our support team before your order has been shipped if you need to update your shipping address.
Once dispatched, the shipping address cannot be changed.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe, contact us immediately at service@kasestore.com.
For damaged items, provide photos of the packaging and product within 3 business days of receipt.
Customs & Import Taxes
Import taxes, duties, and related fees may apply depending on your country’s regulations.
These charges are the responsibility of the buyer.
KASE will assist with any documentation needed for customs clearance.
Force Majeure
Delivery times may be extended in cases of natural disasters, customs delays, or unforeseen logistics disruptions.
We appreciate your patience and understanding.
Contact Us
For questions about your order or shipping status:
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Email: service@kasestore.com
Our customer support team is available 24/7, and all inquiries are answered within 12 hours.
