Kase Store is based in Jiangmen, China. Orders are processed and shipped from our warehouses in the United States, Europe, and occasionally from China.

Yes! Kase Store is the official online store for Kase products. You can shop with confidence knowing you’re purchasing authentic, high-quality filters directly from us.

We operate exclusively online. You can browse and purchase all of our products directly through our official website.

Absolutely! If you’re unsure which filter system fits your needs, contact us via email, phone, or live chat. Our team will be happy to guide you to the right choice.

Yes. Our filters and holders are designed to fit most major camera brands. If you’re unsure about compatibility, simply let us know your lens model and we’ll help you find the right adapter or system.

User manuals and setup guides are available on most product pages. If you can’t find what you’re looking for, feel free to contact us directly.

Shipping is free for orders over $35 within the U.S. For orders under $35, shipping costs $14.99. For other regions, rates vary by destination — please check our shipping page for details.

Yes, please contact us at service@kasestore.com before your order has shipped.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by region — see our shipping page for details.

We work with trusted carriers including DHL, UPS, and FedEx.

U.S: 5–15 business days.

Yes. Please contact us before your order ships and include your order number at service@kasestore.com.

Please check your spam folder first. If it’s not there, contact our support team for help.

We’re sorry for the mistake! Email us with your order number, details, and a photo of the issue — we’ll make it right immediately.

Yes. You’ll receive a tracking number by email once your order has shipped.

U.S. customers can return items within 14 days. Please contact us first to confirm your return. Shipping costs are covered by the buyer unless the return is due to a product defect.

Refunds are issued to your original payment method after inspection of the returned item.

We accept multiple secure payment options. Availability varies by country — see our Payment Methods page for details.

Yes, we use encrypted payment gateways to protect your personal and payment information.

We’re available 24/7 via live chat and email. Expect a response within 12 hours.
Email: service@kasestore.com

Our main support language is English, but in live chat we can often assist in your local language.